Alexa Device Is Unresponsive – How To Quickly Fix It?

Alexa, the intelligent assistant that powers Amazon’s Echo device, can help with everything from ordering groceries to playing music and controlling smart home devices. But sometimes Alexa can be a bit stubborn. The most common issue is when Alexa responds “Sorry, I’m not finding anything” or “I don’t understand.” This can happen for several reasons:

1. Try Restarting Your Echo

  • Turn off the device by holding down the button for 10 seconds and then release it.
  •  Wait for a few seconds before turning on your Echo again and try to use it as usual.
  • If the problem persists after you have performed a restart of your device, try another tactic: factory resetting your Amazon Alexa (you won’t lose any data by doing this).

2. Perform Factory Data Reset

If the above steps do not work and your Alexa device still doesn’t respond, you can perform a factory data reset.

To perform a factory data reset, follow these steps:

  • Press and hold down the button on your Amazon Echo for 5 seconds until the LED ring at the top of your device blinks red 7 times.
  • Wait a few seconds before releasing it (you will see an orange light when done).

3. Virus Check on Your PC

If you have a Windows PC, it is essential to make sure that your computer is free of any virus or malicious software. You can do this by using good antivirus software like AVG. If you are looking for a more simple way to check for viruses then try Malwarebytes Anti-Malware which can also be downloaded from their official website.

To run these programs simply open them up and click on “Scan” or “Quick Scan” depending on which program you are using. Make sure not to connect the device while scanning as this may slow down the process and even damage the device itself if it happens at the wrong time!

4. Remove Connected Device (s) and Connect Again

It is possible for the device to be connected to your modem, but not your router. To fix this issue, you will need to remove your device from the Alexa app and then reconnect it:

  •  Go to “Alexa” > “Settings” > “Devices” > Select the device you wish to remove/reconnect from your list of devices (you can find all of these under “Home Control” in the Alexa app). Tap on it once more and select “Remove Device.”
  • Once removed, go back over to the top menu bar where all of your settings are located (there should be a tab labeled “Home Control”) and tap on “Devices” again. You should see an option pertaining specifically to adding new devices called “Add Device.” Select this option and follow any instructions provided by Amazon’s website or within their app itself. This step may require you to pair up with another device such as a smartphone or tablet if they’re new enough versions where they support this feature yet—in which case what you’ll be prompted with next are instructions specific only towards those particular types/versions.

5- Reset Your Router

If you are still unable to connect your Alexa device, the next step is to reset the router. To do this, follow these steps:

  • Unplug the router and wait for 30 seconds before plugging it back in.
  • If you have a gigabit router, restarting by unplugging and replugging also works.
  • Try connecting your Alexa device again

Alexa Device Is Unresponsive – How To Quickly Fix It?

If you are having issues with your Alexa device, the following steps will help you fix them:

  • Turn off your device and wait for 30 seconds.
  • Turn on your device and try again.


Q. Why is my smart light unresponsive?

A. If you’re having trouble connecting your smart light to the app, it’s likely because of a software update. The first thing to try is uninstalling the app, restarting your device, and then reinstalling the app. If that doesn’t work, try resetting your device by holding down the power button for 10 seconds. If you’re still having issues, please reach out to support and we can help get things up and running again.

Q. What does server unresponsive mean in the Alexa app?

A. When you see the message “server unresponsive” in the Alexa app, it means that your Alexa device is having trouble communicating with Amazon’s servers. The good news is that this usually isn’t a problem with your device itself (like a hardware issue), but rather a temporary glitch in the internet connection between your device and Amazon’s servers. This could happen for any number of reasons: an interruption in your Wi-Fi or cellular service, or maybe even an issue with Amazon’s servers themselves.

Q. What does it mean when it says the server is unresponsive?

A. When you see “the server is unresponsive,” it means that the server is experiencing technical difficulties and is unable to process your request. It could be due to a number of things, but often it’s just an overload of traffic—when this happens, the site might be slow or temporarily unavailable.

Q. How do I reset unresponsive Alexa?

A. If your Alexa device is unresponsive, it can be frustrating. We know that. 

But there’s good news: you don’t need to wait for Amazon to fix the issue. You can actually use the Alexa app on your phone or tablet to reboot your Alexa device. 

To do this, follow these steps: 

1. Open the Alexa app on your phone or tablet.

2. Tap Settings in the upper-right corner of the screen. 

3. Scroll down and tap Device Options under Account & Lists. 

4. Tap Reboot Device at the bottom of the screen to restart your Echo device 


The above-listed tips will help you quickly fix the problem of the Alexa device is unresponsive. But if after applying all these steps, you are still facing the same issue then it is time to contact Amazon customer care service and check whether there is any issue with your account or device.

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