Are you having problems making Alexa work for you? Are you facing “Alexa Not Responding” issue? These problems might arise from a variety of different causes.
It’s conceivable that the virtual assistant is having trouble understanding what you’re asking it to do, that there’s a problem with your internet connection, or that there’s a tiny bug on the Amazon Alexa-enabled device you’re using.
You should probably simply repair the assistant and get it operating again, regardless of what caused the problem. This tutorial will discuss some of the workarounds that are available to you so that you may avoid using Alexa’s problematic features.
Summon Alexa Clearly to Fix the Unresponsive Issues
One of the possible explanations for why Alexa is not responding to your questions is that you are not correctly calling on her. To get Alexa’s attention, you have to use the appropriate wake phrase.
In addition, there shouldn’t be an excessive amount of noise in the vicinity of you when you’re contacting Alexa, since this might lead Alexa to fail to recognize what you’re saying.
After removing any superfluous noises and determining the proper wake phrase, you should next attempt to ring Alexa once again. It ought to provide you with a message as a greeting.
Press the Microphone Button So Alexa Can Hear You
There is a physical button on every Amazon Echo device that can be used to toggle the microphone for Alexa on and off. When this button is touched, the microphone is turned off; thus, it is likely that Alexa is not listening to your requests since she cannot hear them.
If you want to check that this is the case, you could look for a red light on your Echo that indicates the mic is disabled. If this is the case, you will need to turn the microphone on by pressing the button that is physically located on the Echo device.
Alexa should understand anything you say to her now that you’ve been able to talk to her.
Restart Your Alexa-Enabled Device
Your Alexa-enabled device may experience troubles on occasion due to a technical hiccup of a more modest kind. It’s conceivable that there’s a problem with your device, which is preventing Alexa from responding to your commands. Rebooting the device is often all that is required to resolve even the most insignificant of problems.
If you use an Alexa device that has to be plugged into a power outlet, disconnect the device from the outlet and leave it like that for approximately a minute. This will reset the device. After that, just re-insert the gadget into the power outlet, and it will start up automatically.
If you want to switch off your Alexa device and it is powered by batteries, you will need to remove the batteries from the device. After about thirty seconds have passed, the batteries should be reinserted into the device. Simply turning the gadget on should get it up and running.
Fix Your Wi-Fi Connection So Alexa Can Connect to the Internet
Alexa must be connected to the internet for her to perform her functions correctly. This indicates that the Alexa device you are using should be connected to a Wi-Fi network that is both trustworthy and active. If there are problems with your internet connection, Alexa may not reply to the orders that you provide.
Because this is not a problem that is tied to Alexa, you will need to verify your internet connection using a device other than Alexa, such as your computer. If you are unable to resolve the problem on your own, you will likely need to contact the company that provides your internet connection.
If Alexa isn’t already linked to your Wi-Fi network, you should connect it after the connection has been repaired. After that, you need to utter the wake word for Alexa, and it should react.
Change Alexa’s Wake Word
In case you aren’t aware of this already, you can utilize numerous wake words with Alexa, but only one at a time.
There is a possibility that someone has altered the wake word for your Alexa, which would explain why she is not listening to your requests.
Amazon, Echo, Computer, and Alexa are some examples of wake phrases that are supported by Alexa.
Follow these steps to determine what wake word your Alexa device utilizes, or to alter the word so that it better suits your needs:
1. Modify Alexa’s Wake Word in the Amazon Alexa App
Within the Amazon Alexa app, you may change Alexa’s wake word.
The following instructions should be able to assist you with changing the wake word for Alexa if you have the Amazon Alexa app loaded on your smartphone for either iOS or Android:
- Begin by opening the Amazon Alexa app on your mobile device.
- At the very bottom of the app is a section labeled Devices.
- Make sure that All Devices are selected at the top of the next screen.
- Select the Alexa device you want to use from the list that appears on your screen.
- To access the General settings for the device, scroll down on the screen. To begin, choose the “Wake Up” option from this menu.
- Choose the wake word that works best for you from the list, and then exit the application.
2. Change Alexa’s Wake Word on the Amazon Alexa Website
On the Amazon Alexa page, you may alter the wake word that Alexa uses.
If you would rather change the wake word for Alexa on the Amazon website, the following steps will guide you through the process:
- Open up a web browser on your PC and go to the Amazon Alexa website. If you haven’t already done so, you need to sign in to your Amazon account now.
- Simply choose the Settings option that is located in the sidebar on the left.
- Select your Alexa gadget from the list that appears in the pane on the right that is labeled Devices.
- You may find the General section of your device’s settings by scrolling down the page. To begin, choose the Wake Word option from this menu.
- Choose a different wake word for your Alexa device from the list of available options in the wake word dropdown menu. Then, choose the Save option.
- To gain Alexa’s attention on your device, you will need to use the wake phrase that was just selected.
Reset Your Alexa-Enabled Device
If you have tried all of the solutions described above and nothing has worked, you should try resetting your Alexa-enabled device to see if it helps resolve the issue. When you do a factory reset on your device, all of your choices, including any associated Amazon accounts, are deleted completely.
After the process of resetting has been completed, you will be able to reconfigure your device to work with your account again.
Using the Alexa app that you have downloaded on your smartphone, you may reset Alexa as follows:
- Launch the Amazon Alexa app located on your mobile device.
- Tap the Devices option that is located in the app’s navigation bar.
- Simply choose your Alexa-enabled device from the list that appears when you tap the All-Devices button.
- The settings menu for your device will now open. Tap the “Factory Reset” option after scrolling down this menu.
- Repeat tapping the Factory Reset button as prompted by the screen that displays on your device.
- It seems like your Alexa device is about to start the reset process.
After the device has been factory reset, you will need to reconfigure it to work with your Amazon account. After then, it ought to obey the voice instructions you provide.
Multiple Ways to Fix Alexa When It’s Not Responding
If your Alexa device stops responding to your orders for whatever reason, there may be a problem either with your internet connection or with the Alexa device itself.
You should be able to resolve that problem and get your Alexa device to function as it was designed to if you use the solutions provided in the previous section.