Is your Xfinity router blinking orange continuously? It’s a common problem for Xfinity users which results in an internet outages.
Xfinity is a popular telecom service provider in the USA that facilitates users with internet service, TV cable, and telephone network. The company was founded more than 40 years ago as Comcast cable and over the last decade, it has shown remarkable growth, taking its revenue up to $50 Bn.
If you opt for high-speed Wi-Fi plans from Xfinity, the company provides you with its own advanced gateway which is designed to take the advantage of ultra-fast download speeds.
The Xfinity router features different LED lights, each indicating a specific meaning.
- White Light (Not blinking) – The router is on/functional
- White blinking – Limited functionality
- Red (Not blinking) – No Internet
- Blue Blinking – Attempting a connection
A couple of weeks ago, My XFi router started flashing blue out of nowhere so I had to look online for its meaning and I couldn’t help but notice how many users have complained about one particular issue – Xfinity router blinking orange.
After a week of research, I’ve put together a tutorial to solve this issue. So, if you are facing a similar issue, stay with me and we will discuss the issue in detail and try some quick solutions.
Why is My Xfinity Router Blinking Orange?
As I’ve mentioned earlier, the Xfinity router features a number of LED lights to indicate the current working state of the router. Whenever you get hit by an internet blackout, these lights help you identify issues, in most cases.
If you have checked the router’s user manual guide, it says if your router is flashing orange lights, it’s connected to the Xfinity internet.
Then why are you unable to access the internet?
One possible reason behind Xfinity gateway blinking orange is that the device is going through a firmware/software update at the time. Usually, it will last for 10-20 minutes as the firmware update takes time, based on your internet speed.
Xfinity Modem Blinking Orange: Technical Glitch or Internet Outage?
I went to the Xfinity support page to know more about the LED lights and the grounds for blinking and it turned out there is no specific reason mentioned why would XFi would be flashing orange.
According to the website, when the device is not connected to the internet, it should reflect a steady red light.
However, there is a mention of All other color combinations which, according to the Xfinity website, means the router is connecting to the Xfinity network and this cycle should take around 15 minutes to complete.
Let’s see what can be the other possible reason behind Xfinity router blinking orange:
Hardware/software Issue With the Router
It’s common issues with the routers to have outdated settings that might cause various networking issues. Similarly, any physical/hardware damage could disrupt the internet service and initiate the orange light flashing.
No matter how reliable your provider is, internet connections are prone to technical glitches due to several reasons such as poor weather conditions, broken equipment, limited supply in your area, feasibility issues, and so on.
If you are using the same provider for your TV and telephone as well, there are chances that your splitter device is damaged. It may also cause the router to flash an orange light.
Inconsistent Power Supply
Although it’s not a very common issue, an unstable power supply may interrupt the router’s performance and cause an internet outage.
Xfinity Router Blinking Orange: What To Do?
Let’s apply some quick fixes:
Reboot the Router
If you suddenly notice the router flashing orange light, the best is to just wait. Most of the time, this happens when the system is undergoing through a firmware upgrade.
According to Xfinity support, when the orange light is flashing, the router is still connected to the internet. In this case, give it 20-30 minutes. Once the upgrade is finished, turn off the router for 10 seconds and turn it back on. You should be able to connect to the internet normally.
Reset Xfinity Gateway
Similar to any other router, Xfinity router can be reset to its original settings which will solve any major network issues caused by the router itself.
Take the following steps:
- Remove the power cables or any other ethernet cables attached to router.
- Disconnect all the devices connected to it.
- Unplug the router from its main power source and wait for 10 seconds.
- Plug the router back in and wait for 5-10 minutes to initialize until you notice the white light flashing.
- Connect your phone or laptop to check if the internet is working.
If you router has a reset button on the back, you can reset it to factory settings. Here are the steps:
- Take some sharp object and press and hold the reset button for 30 seconds.
- Unplug all the cables and turn off the router from the main source.
- Wait for 30 seconds and turn it back on.
- Using the sharp object, press and hold the reset button again for 30 seconds.
All your previous settings will be deleted.
|Quick Tip: If the factory reset doesn’t help you, there is a high chance that your Xfinity router is experiencing hardware issues or damage caused by normal wear and tear. |
In this case, contact Xfinity care and ask for a replacement. Even under normal conditions, keep an eye on your Router as the old ones get slow and inconsistent over time.
Examine the Splitter and Lax Cables
Splitter is one of the main sources of internet issues in homes. It’s a device that is used to divert the connection from the main source to your telephone, router, and television.
Over time, the physical condition of the splitter deteriorates, causing the loss is signals, inconsistent internet, and so on.
Also, check for the power cord, and other cables connected to your router, TV, and telephone.
Check for Internet Availability
Sometimes, there is an internet blackout due to many reasons such as extreme weather conditions, maintenance from the company’s side, damaged equipment, etc.
If you continue to see the orange light blinking for a few hours, contact Xfinity care and find out about the internet connectivity in your area.
Usually, companies notify the users in advance, in case of maintenance-related shutdowns. Check your emails or phone messages if you have any updates from Xfinity.
Here are the steps to check for an internet blckout:
- Download the Xfinity application on your phone. (if you haven’t already)
- Sign in with your Xfinity account details.
- Click on My Network from the app settings.
- An orange circle indicates a network outage in your area.
- When you see a green circle, the internet is back on.
Use Ethernet Cables
To find out whether the problem is associated with the router or network connection, try to connect to the internet using an Ethernet cable.
Traditionally, all Xfinity routers are shipped with an Ethernet cable. To connect using Ethernet:
- Turn off the Xfinity router and unplug all the cables from it.
- Simply connect one end of the cable to your modem and another one to the router.
- Plug the power cable and turn on the router.
- Wait for a few minutes while the router initializes.
- Check whether the internet is working or not.
Contact Xfinity Care
If somehow you are still seeing the orange light flashing, maybe it’s time to contact customer care.
Here are easy steps to connect to Xfinity support:
- Go to the official page of Xfinity and click on Support.
- Click on View Internet Support.
- Here, you can click on Troubleshooting and go through various tutorials regarding your internet connection issues.
- Scroll down and click on Chat with Xfinity Assistant.
- A new chat window will open. Sign in with your Xfinity account, ask your question and wait for the response.