Having trouble watching your favorite online shows on Ruku? I’ve got you covered. Roku devices are very easy to connect to your internet and provide seamless streaming service on your TV. However, there may be some occasional issues such as Roku Box overheating and Roku won’t connect to Wifi.
As I browsed through the internet, I came across several users complaining about a similar issue that they were unable to connect to Roku to the Wi-fi.
You must be thinking how hard it is to connect to Wifi but for someone with limited networking and computer knowledge, it can be frustrating and tricky to fix.
Are you also unable to access online streaming on your Roku device? In this tutorial, I am going to talk about a few quick solutions that you can try to fix the issue without needing any technical expertise.
Let’s begin.
What Is Ruko?
Roku digital media players have emerged as an affordable alternative to conventional internet streaming setups. Developed by the American manufacturer Roku Inc in 2008, these streaming devices easily connect to your home internet and bring all your internet streaming channels to your TV.
Roku features an intuitive operating system that allows you to watch and manage the streaming content through your television. As of January 2022, Roku has over 60 million active users.
Ruko offers various devices to connect to your TV:
- Roku Box
- Roku HDMI Stick
- Roku TV
Why Roku Won’t Connect To Wifi?
A network issue can occur for a number of reasons, hindering the streaming and other services on your Ruko devices.
Here are a few possible reasons behind the issue:
- A bad/limited wi-fi signal
- Other network devices eating up the network bandwidth
- Hardware issue on your Ruko device
- The Ethernet cable is malfunctioning (Roku Box and TV)
- Internet settings issue with your wireless router
| Pro Tip: Before you apply any of the solutions, try to connect your computer or smartphone to the same Wi-fi network that you are using with Roku. If you are able to access the internet and able to play media on your other devices, you can be sure that it has something to do with your Roku device rather than your network provider. In this case, you can skip Step 5. |
How To Fix the Internet Connection Issue
Whenever there is an internet connection issue with your Roku device, you will get a notification on the side of the screen.
Let’s see how you can fix the connection problem:
1. Check If Roku Device Is Connected to the Internet
- Click the Left button on the remote to launch the Roke settings menu.
- Scroll down and click on Settings.
- Click the right button to go to the settings menu.
- Scroll to Network and once again, click the right button.
- You can click on About to check your connection status, IP address, signal strength, download speeds, etc.
- Click on Check Connection. Press OK to begin the network test.
- A pop-up window will reflect your connection status.
If you are not connected, move on to the next step.
2. Set up A Connection
Let’s try to connect your Roku to the Wifi.
- Click the left button and scroll down to Settings.
- Go to Network and click the right button.
- Scroll down to Set Up Connection and Select Wireless from the menu.
- Wait for a few seconds while the system scans for the available wireless networks.
- Once done, scroll to your home network and click OK to connect using the password.
- Go to the About page again to check the connection status.
Go back to the main menu and try to play some media.
If you are unable to play the media, try the following solutions:
3. Relocate your Roku/Wireless Modem
If your wireless router has a weak signal strength, you should move it close to the Roku device. Sometimes there can be a hindrance in the network signal due to any physical objects between the modem and the Roku device.
4. Restart The Devices
A network error may appear due to unwanted data and settings on either of your device.
To restart Roku:
- Click the right button on the Roku home screen and scroll down to Settings.
- Scroll down to System Restart.
- Wait for 10-20 seconds while the device restarts.
- Meanwhile, you switch off your wireless router from the main power source and turn it on after 10 seconds. This will reset your router settings to default.
- When both devices are on, repeat step 2 to connect your Ruko to wifi and try to play some media.
5. Factory Reset Your Wifi Router
Resetting your wireless router to the factory settings is a good idea to resolve any type of network-related issues.
To perform a soft reset:
- Open Google Chrome or any other web browser on your computer and type your IP address.
- You will need to type the username and the password. It’s very likely that you have never changed it. In this case, use admin in both sections and log in.
- Every router has a different layout. Navigate your way to the Settings and then to Factory Reset/Restore.
This will wipe out all the previous settings on your router.
| Pro Tip: While you are on the router page, you can check your DNS settings before resetting it. Find the DNS option and put the following entries: DNS1 – 8.8.8.8DNS2 – 8.8.4.4 Save the changes and restart the router. |
To perform a hard reset:
Simply check the back of your router for the reset button. You might need a sharp pin to press the button.
To hard reset your router:
- Press and hold the reset button for 30 seconds.
- Turn off the power source and unplug the router.
- Wait for at least 30 seconds
- Plug the router and allow it a few seconds to boot completely.
- Press the Reset button for another 30 seconds.
This will set all your network details to the default.
6. Try A Wired Connection
If you have Roku TV or Roku Box, you can try to connect them to the internet using an Ethernet cable as well.
- Simply connect your router to the Roku device with an ethernet cable and take the following steps:
- After connecting the cable, restart the router and Roku at the same time.
- Allow 20-30 seconds for the router to start completely until you see the network indicator flashing.
- While you are on the Roku home screen, click the left button on the remote to launch the main menu.
- Scroll Down to the Settings and click the right button again.
- Select the Network and then click on the Wired Option.
- Set up the connection using the on-screen commands.
| Pro Tip: If you are able to connect your Roku through the ethernet cable, go to the settings and check for a software update. Sometimes, network issues may occur due to an outdated version of the software. If there is a new version available, simply download it and restart the Roku. |
7. Roku Support
However, if none of the solutions work for you, there are chances that your Roku device is experiencing some hardware issue.
For further assistance, you can go to the official page of Roku Support. Navigating your way through the support page might be a bit tricky. Take the following steps:
- Go to the official website of Roku and from the top-right menu, click on Support and select Wi-fi & connectivity from the drop-down menu.
- On this page you can find video guides and tutorials regarding internet connectivity problems.
- Scroll down to Agent support and click on Check support options.
- On the next page, select the 2nd issue from the menu that says Questions about setting up or using my Roku. Click on Continue. Also, if you’d like to setup homekit on Roku, we have a detailed guide here.
- Select the Roku product from the list that you are having problems with.
- Select the 6th issue on the menu saying Wireless network setup and reliability.
- Scroll down and click on Need more help.
- On the next page, scroll down and click on Chat.
- Provide your name, phone number, and email, and describe the issue in a few words.
- Click on Chat.
