Why Is My xFi Gateway Offline – How To Fix?

As a user of the xFi Gateway, at some point, you may have experienced the xFi gateway offline error where a message reads “Your Gateway may be offline” is displayed to you on your device. You may try to connect to the internet with your device, but it doesn’t work. Similarly, you might also face several other issues with programming xFinity remote, but in this article we’ll talk about the former issue.

Don’t worry, there are ways to get rid of this issue. Sometimes you might be having connection problems because your Xfinity Pods are having some issues. These problems have easy steps that you can take to solve them, and they will be mentioned in this article. Keep reading to find out.

What Happens When You Restart?

If you get the Xfinity Gateway offline error you can restart it to solve this issue. While your Gateway is in the process of restarting, you won’t be able to access your home network and it will hinder you from making or receiving calls (emergency calls inclusive) if you use Xfinity Voice until it fully comes on. Your security sensors won’t be impacted, but the cameras or any other linked devices that you make use of with Xfinity Home will be impacted as well.

Restarting the xFi Gateway via the Website

  • Open the website, xfinity.com/myxfi, in your browser.
  • Next, log in with your Xfinity account information.
  • When you’re logged in, search until you see “Troubleshooting” and select it.
  • Next, search for the “Restart” option and click on it to restart your xFi Gateway.


  • You can visit xfinity.com/myaccount.
  • Log in with your Xfinity account information.
  • Search for the “Manage Internet” option and click on it.
  • Next, you will see an option to restart the modem. Choose that option and restart it. Keep in mind that it could take up to seven minutes for the procedure to be finished and your internet to resume working.

Restarting the xFi Gateway with the Xfinity App

  • The first step is to make sure you have an updated version of the Xfinity app downloaded on your Android or iOS device via the Google Play Store or the App Store. Open the app on your device.
  • Log in with your account information.
  • Look around until you find “Connection Problems” and choose that.
  • Next, you’ll see the “Restart Gateway” option. Choose that to restart it.

Alternatively, if you have the Xfinity My Account app,

  • Log in with your Xfinity account information.
  • Now, locate the “Internet” panel and select it.
  • There will be a list of devices to choose from, so select your modem and click the “restart this device” option.

Now all you have to do is wait for the device to be restarted. 

Restarting Your xFi Gateway Manually

If you face the Xfinity modem offline issue and you want to restart the modem manually, here’s how to go about it.

  • Power off your Gateway, turn off the socket, and unplug the power cable from it. 
  • After about a minute, plug the power cable back into the socket.
  • Now, turn on your xFi Gateway.

Restarting the xFi Gateway by making use of the Admin Tool

  • Open up the browser on your device while connected to your xFi Gateway network.
  • Now type or copy the following address: into your browser’s address bar. This will open the Admin platform.
  • Sign in using “admin” as the username and “password” as the password. You can make changes to this later.
  • When you’re logged in, look for the “troubleshooting” option and click it. 
  • Next, look for the “Reset/Restore Gateway” option and choose it. Doing so will reveal some of the following options you can choose from. 
    • Reset: This will perform a manual restart type of action on your Gateway.
    • Reset WiFi Module: This will only affect the Wi-Fi radio of your xFi Gateway by turning it off and turning it back on.
    • Reset Wifi Router: This option will only affect the Wifi router part of your gateway while keeping the internet connection active.
    • Restore Wifi Settings: This option resets your xFi Gateway’s Wi-Fi to its default SSID/WiFi network name and password. Doing this will disconnect your device from the network and you will have to reconnect using the original password and SSID.
    • Restore Factory Settings: This will reset all of the settings on your xFi Gateway to their original state. The options include those for controlled devices, the firewall, and parental controls, among others.

xFi Pods Won’t Connect

The xFi Pods are devices that were made to help boost the signal coming from the xFi Gateway. They make the connections better, especially when placed in the right spots between your device and the Gateway. Sometimes, however, the pods may have a problem, which would ultimately affect your connection.

Not to worry, there are ways to solve the issues that may arise. Continue reading to find out how you can solve your xFi Gateway not working issues if it is your xFi Pods that are the cause of the problem.

Rebooting the Network Gateway 

Whenever you have problems with the Xfinity Pods, the solution is usually just rebooting the xFi Gateway. To do so, just follow the simple steps outlined below.

  • Firstly, be sure that you have unplugged all of your Xfinity Pods from their outlets.
  • Next, do the same thing to the xFi Gateway. That is, remove it from the outlet and wait for about 60 seconds.
  • After the time is over, you can now plug the Gateway back into its outlet.
  • The light on the Gateway should be a steady white color.
  • Now you can plug back in all the pods you unplugged earlier. When you have linked all the pods, your internet connection should be back to normal.
  • However, if after a couple of minutes, the light refuses to stay steady, it means the problem might be your internet connection.

Adjust the Location of Your Xfinity Pods

If you are having problems with your xFi Gateway and you make use of the Xfinity Pods, then they might be the cause of your connection issues if you did not place them in the right spots to maximize and boost your signal. To ensure that this is not the case, ensure you follow the guidelines listed below.

  • Plug your pods into a socket that is not switch-equipped to avoid interference.
  • If you transfer your pod from one outlet to another, it should be done in the same room.
  • For better signal and less interference, do not place the Xfinity Pods behind your furniture or anything that will block them from being in the open.
  • Also, the position of the various pods you use should be around the halfway point between the Gateway and whatever device you want to connect to your network with. 
  • The pods should be spaced at a distance of up to 20 to 30 feet. This information should be considered when you want to place the pods in rooms that are close to each other.

Resetting Your Xfinity Pod to Factory Settings

This is a very straightforward and simple process. To factory reset your Xfinity Pod, all you have to do is 

  • Locate the Xfinity App on your device and launch it.
  • Look for the “Network” option and choose it.
  • Next, select the pod that you want to reset and remove it by selecting the “Remove Pod” option.
  • When it has been successfully removed, unplug it from the pod from the socket and wait for a while.
  • After some minutes, you can plug it back in and begin to set up your Xfinity Pod again.

Final Thoughts

Although all internet service providers guarantee a smooth internet connection, you might be faced with problems occasionally that stop you from accessing the internet. You may have been asking “why is my xfi gateway offline?” and the quick fixes in this article have hopefully helped you solve the problem. If you are still unable to connect to the internet after trying any of these methods, then you need to get it looked at by an Xfinity technician.

Additionally, if you’ve been facing Xfinity Router Blinking Orange error, you can checkout this guide to fix it.

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